Summer season has arrived, air site visitors will increase significantly and with it claims for delays, class modifications and even cancellations. The rules defend the passenger, beginning with Regulation 261/2004 of the European Parliament and Council and the Basic Regulation for the Protection of Shoppers and Customers RD 1/2007 of November 16.
What to do within the occasion of a breach by the airline?
The very first thing we should do is current a Grievance and Claims Sheet on the airline counter and on the AENA counter (Spanish Airports and Air Navigation) who will present an acknowledgment of receipt and ahead the criticism to the corporate.
It is extremely necessary to file the criticism on the identical day, indicating in a quick, clear and exact manner the claimant’s knowledge, flight knowledge, date, place and reason behind the declare. The corporate has a most interval of ONE MONTH to answer, even AESA (State Air Security Company) will intervene if it sees indicators of non-compliance with the regulation.
Within the occasion of cancellations, until the corporate affords an analogous flight, has communicated the incident 15 days upfront or is because of pressure majeure, you’ll be able to request:
1º The refund of the quantity of the ticket. The corporate has 7 days to pay the quantity.
2º Request the issuance of a ticket for one more flight.
For the damages the passenger can request different compensation, firstly the corporate should bear the residing and lodging bills, together with phone calls, when delays exceed 2 hours on flights of lower than 1,500 kilometers and four hours on flights of greater than 1,500 kilometers.
They can be requested compensation, within the first case as much as 400 euros and on flights between 1,500 and three,000 kilometers as much as 600 euros.
Within the occasion of a delay we are able to differentiate two assumptions:
1º After 2 hours of delay: The corporate has to run with residing bills (food and drinks), communications (two telephone calls or fax or mail) and lodging (if the departure happens the subsequent day)
2º After 5 hours of delay: You have got the fitting to a full refund of the ticket.
Delays additionally embody compensation ranging between 250 and 600 euros.
The regulation is in your facet and in response to European rules at airports you have to have entry to all the data mandatory to assert.